In this module, you will find a simple web interface for reporting failures. Those who have access to the system or who are responsible for reporting such breakdown events will start from here.

They can define the exact location using a roll-down menu, and they can even attach a picture of the item that needs repair. The maintenance crew, who has the right level of authorization, will be able to plan repair works and even have the workorders and worksheets approved through this interface, schedule the work, or send it back to the initiator for more questions.

Status-dependent maintenance can be fed into this module through building automation systems as well, or by using the Helpdesk for mobile. There will be no difference whether a breakdown even has been initiated by a person, or by an automatic system. ArchiFM handles these uniformly, through the same process and interface.