• English
  • Hungarian

Medical Care

Fresenius Medical Care is the world’s leading provider of products and services for people with chronic kidney failure. Around 3.5 million patients worldwide regularly undergo dialysis treatment, a life-saving blood cleansing procedure that substitutes kidney function. The company cares for more than 348,000 patients in their global network of more than 4,000 dialysis clinics. They operate 45 production sites in more than 20 countries, which provide dialysis products and related disposables.

The challenge

The company has 24 buildings in various regions of Hungary, with its center located in Budapest. In each building, there is a technician who is responsible for the condition of that building and its equipment’s. The purpose of the project was to create a building register in one central database and consolidate all the assets in the system, to provide a helpdesk available to all employees, and to be able to manage energy and maintenance cost by each site.

The solution

We have surveyed all 24 buildings of over 20,000 sqm, including all HVAC equipment. We created their ArchiCAD models which we imported into ArchiFM. Besides the ArchiCAD imports, we used ArchiFM’s excel import functionality to feed in all the non-building-related data, such as personnel, subcontractors, partners, maintenance jobs, service areas, and cost centers. With all this information accurately populated in the system, we launched our helpdesk functionality made available to all employees. 

Management summary of results:

  • • Same type, level, and structure of data available for each facility manager at each site
  • • Accurate floor plans for the subcontractor contracts
  • • HelpDesk system as a service available for all employees
  • • Energy and maintenance costs separated for each building to support benchmarking
  • • Easy communication with the finance department
  • • All features available in one centrally integrated system