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Penny Market

Penny Market is the longest-running hard discount chain in Hungary. Approximately 2000 products are on a permanent offer, almost two thirds of which are provided by Hungarian suppliers. They have been committed to corporate responsibility since the beginning, so it is constantly working with NGOs to improve people’s quality genes.

The challenge

Penny Market is a hard discount chain present in Hungary for the longest time, currently having 223 retail stores and employing nearly 4000 employees. Approximately 2000 products are on a permanent display, almost two thirds of which are provided by Hungarian suppliers.

The aim of the ArchiFM implementation project was

  • • to create an accurate register of the existing property portfolio
  • • to establish a technical helpdesk that is available at all stores, warehouses, and offices
  • • to support the work of facility managers and their teams
  • • to manage breakdown events
  • • to minimize paper consumption by making processes digital and automatic
  • • and to manage and track the work of subcontractors

The solution

During the implementation, we established the system environment’s architecture based on the customer’s needs, made various custom developments, and migrated the data to the central database. We, then, prepared the user manual and trained the customer’s dedicated key users. Upon successful completion of the implementation and training, we handed the system over to the customer.

Penny Market has been a very satisfied customer ever since. They are extensively using ArchiFM in their daily operation. Since we became business partners, we have continuously provided them with special attention in technical support, and, based on their feedback, we have made further improvements to the system.

ArchiFM supports the customer in the following areas of operation:

  • • Accurate building and asset register
  • • Unlimited HelpDesk reporting functionality
  • • Easy-to-use WEB bug reporting portal
  • • User-friendly breakdown ticket management
  • • Easy planning and monitoring of the work of in-house maintenance staff and subcontractors
  • • Electronic worksheet handling
  • • Warranty period monitoring
  • • Automatic e-mail notifications
  • • Preparation of management reports  and analyses